Thank you for shopping with Toys Hub. Customer satisfaction is our priority, and we strive to provide high-quality products. If you are not completely satisfied with your purchase, our Refund and Return Policy explains the conditions, procedures, and timelines for returns, replacements, and refunds.
Refund & Return Policy
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Products must be unused and undamaged.
- Original packaging must be retained.
- Proof of purchase is required.
- Certain products may not be eligible for return.
Return Process
- Contact customer support to initiate a return.
- Return requests are reviewed before approval.
- Approved returns must be shipped promptly.
- Customers should follow return instructions carefully.
- Tracking information should be retained.
Refund Process
- Refunds are processed after product inspection.
- Approved refunds are issued to the original payment method.
- Processing times may vary by payment provider.
- Customers will receive refund confirmation notifications.
- Partial refunds may apply in certain situations.
Damaged or Incorrect Items
- Report damaged items within 48 hours of delivery.
- Photos may be required for verification.
- Replacement options may be provided.
- Incorrect items will be replaced when available.
- Customer support will assist with resolution.
Non-Returnable Items
- Used products cannot be returned.
- Customized products are non-refundable.
- Gift cards are not eligible for refunds.
- Clearance items may be excluded from returns.
- Hygiene-related products may not be returnable.
